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Get Cancellation Insights

This guide describes how to get cancellation insights by using rule template.

Ask the customer why did he cancel the subscription. A user will receive a Push notification immediately when he cancels a trial, introductory offer, or regular subscription. Apphud will automatically present a simple survey or feedback screen at the next launch. You should create this screen using Apphud visual editor.

How to Configure This Rule

1. Open the Rules section on Apphud.

2. Click "Create rule".

3. Choose the "Get cancellation insights" template:


4. Configure events when this rule will be performed in the "Setup" section, and apply filters if needed.

5. Configure User segments if needed.

6. Configure Push notification and select screen with survey or feedback screen or create a new one by tapping "Build new screen".



You may create complex surveys by connecting 2 or more screens in Apphud visual editor.